Securus Technologies is a communications company that puts its customers’ needs above monetary attainment. When patrons were dealing with a flood crisis in the state of Louisiana Securus decided that the best course of action was to face the disaster by opening their hearts and granting free calling privileges to residents of the state. The main issue with communication that the people of Louisiana are facing is remaining in contact with loved ones who are currently incarcerated in the United States prison system.
Securus Technologies is an interesting company as it tries to develop and produce products that fill the niche of the inmate and his or her family. Communication is difficult to sustain in prison, with the normative methods being in-person visitation on a near regular basis. Visitation requires driving time for family members, wait times in order to meet with their incarcerated loved one and the cold reality that meetings take place in monitored rooms behind glass dividers. Securus provides a mobile application that cuts out all of these awkward components and allows inmates to meet their family members face to face through high quality video calling technology. These mobile applications are free to download, but may incur some calling fees, and are supported on all Android and Apple devices.
Granting Louisianans the ability to make free calls using their application not only increases the customer satisfaction levels of Securus Technologies but also makes their products more viable. Not only are they at a great value but they are also producing a rapport with their clients that ushers in a feeling of compassion in times of need, a concept that other companies might want to consider themselves.